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MÜŞTERİ DENEYİMİ VE GERİ BİLDİRİM AKIŞI (CEFF) POLİTİKASI


GoDigital2Achieve Ltd (GoDitach)

Son Güncelleme: Kasım 2025


1. Giriş


Bu Politika, GoDigital2Achieve Ltd (“GoDitach”) tarafından işletilen Müşteri Deneyimi ve Geri Bildirim Akışı (CEFF) sistemine ilişkin kuralları ve uyum standartlarını tanımlar. CEFF sistemi, işletmelerin (“Müşteri”) iç müşteri deneyimi geri bildirimlerini toplamasına, memnuniyet puanlarını yönlendirmesine ve End-User’a isteğe bağlı olarak dış bağlantı gösterebilmesine imkân tanır.


Hukuken bağlayıcı versiyon İngilizce olandır.


2. Roller ve Sorumluluklar


2.1 Müşteri (Veri Sorumlusu)


CEFF kapsamındaki tüm mesajların amacı, hukuki dayanağı, içeriği, zamanlaması ve alıcıları Müşteri tarafından belirlenir.

Gerekli iletişim rızasını End-User’dan almak Müşterinin sorumluluğundadır.


2.2 GoDitach (Veri İşleyen)


GoDitach, CEFF sisteminin teknik altyapısını ve otomasyon araçlarını sağlar ve yalnızca Müşterinin talimatlarına göre işlem yapar.


3. CEFF Akış Yapısı


3.1 İç Müşteri Deneyimi Geri Bildirimi


CEFF sistemi, GoDitach platformu içinde tamamen özel ve dahili bir geri bildirim puanı toplar. Bu süreç hiçbir kamuya açık yorum platformuna bağlı değildir.


3.2 Olumlu Deneyim Yönlendirmesi


End-User olumlu bir internal puan verdiğinde (ör. 4–5), CEFF sistemi Müşteri tarafından belirlenen isteğe bağlı dış bağlantıyı gösterebilir. Dış bağlantıya gidip gitmemek tamamen End-User’ın isteğine bağlıdır.


3.3 İyileştirme Odaklı Geri Bildirim


End-User düşük bir internal puan verdiğinde (ör. 1–3), CEFF sistemi memnuniyetsizlik detaylarını özel olarak toplar ve yalnızca Müşteriye sunar.


6. İletişim Kanalları


CEFF talepleri aşağıdaki yollarla gönderilebilir:

• SMS

• e-posta

• WhatsApp

• chatbot

• otomatik akışlar


Kullanımın tüm platform kurallarına ve yasal düzenlemelere uygun olması Müşterinin sorumluluğundadır.


7. Otomasyon Kurulumu


GoDitach, CEFF süreçlerini Müşteri adına Müşterinin talimatlarına göre kurabilir.

Aktivasyon öncesinde Müşteri tarafından mesaj içerikleri, akış mantığı ve listeler onaylanmalıdır.


8. Açık Rıza Gereklilikleri


Müşteri şunlardan sorumludur:

• iletişim için açık rıza alınması

• rıza kayıtlarının saklanması

• kolay çıkış mekanizmalarının sağlanması

• izinsiz veya satın alınmış listelerin kullanılmaması

• rıza geri çekildiğinde iletişimin durdurulması


9. Veri İşleme


CEFF kapsamında toplanan geri bildirim verileri Müşteriye aittir.

GDPR, UK DPA, KVKK ve ilgili tüm düzenlemelere uyum Müşterinin sorumluluğundadır.


10. Müşteri Sorumluluğu


Müşteri tamamen sorumludur:

• CEFF mesajlarının hukuka uygunluğundan

• geri bildirim akışının doğru kullanımından

• platform kurallarıyla uyumdan

• kötüye kullanım sonucu doğabilecek sonuçlardan


GoDitach bu süreçlerden kaynaklı ihlallerden sorumlu tutulamaz.


11. Uyum ve Yaptırım


GoDitach, CEFF’in yanlış kullanımı veya Politikanın ihlali durumunda erişimi kısıtlama, askıya alma veya sonlandırma hakkına sahiptir.


12. Güncellemeler


Politika güncellenebilir. CEFF kullanımının devamı güncellemelerin kabul edildiğini ifade eder.


Frequently Asked
Questions

What does GoDitach do for home service businesses?

GoDitach helps home service businesses improve local SEO, strengthen Google Business Profile visibility, build a more trusted online reputation through reviews, and use a website designed to turn more visitors into enquiries.

Who is GoDitach best for?

GoDitach is built for home service businesses, including plumbers, HVAC companies, electricians, landscapers, roofers, cleaners, painters, handyman businesses, and other local trades that rely on Google visibility and customer trust to win more work.

How does local SEO help my home service business?

Local SEO helps your business appear higher in Google Search and Google Maps when nearby customers search for services in your area. For plumbers, HVAC companies, electricians, landscapers, and other home service businesses, that can mean more calls, more website visits, and more quote requests.

Why is Google Business Profile important for home service businesses?

Google Business Profile is one of the most important tools for local service businesses because it helps your business appear in Google Maps, local search results, and “near me” searches. A well-optimized profile can help generate more visibility, more clicks, and more enquiries.

Can GoDitach help my business rank higher on Google?

Yes. GoDitach focuses on local Power SEO and Google Business Profile optimization to help home service businesses improve local search visibility, appear higher in relevant searches, and attract more potential customers.

Why do customer reviews matter for electricians, landscapers, cleaners, and other service businesses?

Customer reviews build trust before someone contacts your business. Strong reviews make your business look more reliable, more established, and more worth calling. For electricians, landscapers, cleaners, and other local service providers, that trust can directly affect who gets chosen first.

What is reputation management for home service businesses?

Reputation management means improving how your business is seen online through stronger review presence, better trust signals, and a more professional public image. For home service businesses, this can directly affect conversions and help you stand out from competitors.

Can GoDitach help my business build a stronger Google review presence?

Yes. GoDitach helps home service businesses strengthen their online reputation so they can build more trust, improve how they appear to potential customers, and create a stronger first impression on Google.

Why does my home service business need a better website?

Your website is often one of the first places potential customers judge your business. A professional, conversion-focused website helps build trust, explain your services clearly, and turn more visitors into calls, messages, and quote requests.

Do I need all three services, or can I start with one?

Not at all. The point is, if you want to have full comprehensive online trust signal to search engines and your potential customers why not?
That also depends on your current situation. Some home service businesses need stronger Google visibility first, some need a better review presence, and others need a website that converts better. The goal is to improve the area that is currently costing you the most opportunities.

Is GoDitach suitable for businesses in competitive local markets?

Yes. GoDitach is especially valuable for home service businesses in competitive areas where ranking higher on Google, having stronger reviews, and presenting a more professional website can make the difference in who gets chosen first.

How do I know if my business is losing enquiries online?

If your business is not showing up strongly on Google, does not have enough strong reviews, or has a weak or outdated website, you may be losing enquiries to competitors with a stronger online presence.

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Frequently Asked
Questions

What does GoDitach do for home service businesses?

GoDitach helps home service businesses improve local SEO, strengthen Google Business Profile visibility, build a more trusted online reputation through reviews, and use a website designed to turn more visitors into enquiries.

Who is GoDitach best for?

GoDitach is built for home service businesses, including plumbers, HVAC companies, electricians, landscapers, roofers, cleaners, painters, handyman businesses, and other local trades that rely on Google visibility and customer trust to win more work.

How does local SEO help my home service business?

Local SEO helps your business appear higher in Google Search and Google Maps when nearby customers search for services in your area. For plumbers, HVAC companies, electricians, landscapers, and other home service businesses, that can mean more calls, more website visits, and more quote requests.

Why is Google Business Profile important for home service businesses?

Google Business Profile is one of the most important tools for local service businesses because it helps your business appear in Google Maps, local search results, and “near me” searches. A well-optimized profile can help generate more visibility, more clicks, and more enquiries.

Can GoDitach help my business rank higher on Google?

Yes. GoDitach focuses on local Power SEO and Google Business Profile optimization to help home service businesses improve local search visibility, appear higher in relevant searches, and attract more potential customers.

Why do customer reviews matter for electricians, landscapers, cleaners, and other service businesses?

Customer reviews build trust before someone contacts your business. Strong reviews make your business look more reliable, more established, and more worth calling. For electricians, landscapers, cleaners, and other local service providers, that trust can directly affect who gets chosen first.

What is reputation management for home service businesses?

Reputation management means improving how your business is seen online through stronger review presence, better trust signals, and a more professional public image. For home service businesses, this can directly affect conversions and help you stand out from competitors.

Can GoDitach help my business build a stronger Google review presence?

Yes. GoDitach helps home service businesses strengthen their online reputation so they can build more trust, improve how they appear to potential customers, and create a stronger first impression on Google.

Why does my home service business need a better website?

Your website is often one of the first places potential customers judge your business. A professional, conversion-focused website helps build trust, explain your services clearly, and turn more visitors into calls, messages, and quote requests.

Do I need all three services, or can I start with one?

Not at all. The point is, if you want to have full comprehensive online trust signal to search engines and your potential customers why not?
That also depends on your current situation. Some home service businesses need stronger Google visibility first, some need a better review presence, and others need a website that converts better. The goal is to improve the area that is currently costing you the most opportunities.

Is GoDitach suitable for businesses in competitive local markets?

Yes. GoDitach is especially valuable for home service businesses in competitive areas where ranking higher on Google, having stronger reviews, and presenting a more professional website can make the difference in who gets chosen first.

How do I know if my business is losing enquiries online?

If your business is not showing up strongly on Google, does not have enough strong reviews, or has a weak or outdated website, you may be losing enquiries to competitors with a stronger online presence.

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Copyright © 2026 - All Rights Reserved.